CODE OF ETHICS

To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.

Reviews

These guys have done a nice job for us. They are mechanics and not techs that just replace things until it is fixed or you are broke. They give good opinions on options, communicate clearly, and have done exactly what they said they would. Dallas needs more shops like this. I recommend them without reservation. Terry, Brandon, and the whole crew are good people.

Wendell Mullins, 07/12/2025

Brandon was helpful, respectful, and transparent. Great service—highly recommend!

Hallie Green, 07/09/2025

Came in with a busted 20+ year old vehicle, and I left with a job (and my vehicle repaired for less than I expected). While I can't promise you a job—it was out of pure chance that Brian was friends with someone in my field—you can trust your vehicle here. Trowell & Turner is truly a Mom & Pop's shop that prides itself on great service and repeat customers.

Andrew D, 07/09/2025

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CODE OF ETHICS

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